Return Policy

• La Mont Perfumes is committed to providing the best shopping experience to our customers. Due to the nature of our products, once delivered, opened or used items cannot be returned.
• Our products contain active natural ingredients. Damages caused by improper use, neglect, or incorrect application are not covered under this policy. Additionally, any adverse reactions due to specific sensitivities are not covered. We recommend performing a patch test before using any product, as instructed on the packaging.
• In extreme cases of damaged product delivery (e.g., leakage, broken, or missing items) due to transit, a refund or exchange can be initiated after a thorough verification of the issue. Please contact customer care within 24-48 hours of receiving the damaged product.

Refund Policy

• La Mont Perfumes is not responsible for any damage that occurs after delivery.
• An unboxing video with the original packaging is mandatory for any claims regarding missing items, leakage, breakage, or incorrect products.
• To make a refund claim, please contact our customer care at +919904402828 or email us at lamontperfumes@gmail.com with the necessary images and videos related to your claim. Use the subject line "Refund for [Order ID]."
• In case of a tampered, damaged, or defective package, please refuse to accept the delivery from the courier.
• If your order is marked as delivered but has not been received, contact customer care within 3 days. No refunds will be issued after this period.
• Delivery charges are non-refundable.
• Refunds for Cash on Delivery (COD) orders will be processed to the bank account provided by the customer within 4-7 working days.
• Refund claims must be made within 24 hours of order delivery. Once accepted, the refund may take up to 15 days to be credited.
• La Mont Perfumes will provide all relevant details and transaction information once the refund is initiated.

Cancellation Policy

• Orders can be canceled before dispatch from our warehouse. A gateway charge of 2.5% will be deducted for order cancellations.
• Refunds for paid orders will be credited to the original payment account within 15 days of cancellation acceptance.
• Orders cannot be canceled once shipped. For prepaid orders returned to the seller, ₹75 will be deducted as a return fee.

FAQs

Q1: After acceptance of cancellation/refund, how long will it take to receive my funds?
Refunds for paid orders will be credited within 15 days of cancellation acceptance. For COD orders, refunds will be issued to the bank account shared with customer support within 4-7 working days. La Mont Perfumes will provide all relevant transaction details once the refund is initiated.

Q2: Does the policy cover opened/used products?
No, the policy does not cover products that have been opened or used. It only covers orders with leakage, broken, or missing items.

Q3: How can I cancel my order if it was placed by mistake?
Orders placed by mistake can be canceled on the order confirmation page within the first few hours. You can also contact customer care at +919904402828 or email lamontperfumes@gmail.com.